A fix has been deployed, and we have successfully tested the application. The service is now operating as expected
Posted Oct 07, 2026 - 07:27 NZDT
Identified
We have identified and rectified the issue.
Posted Oct 07, 2026 - 07:25 NZDT
Investigating
Customer will be unable to send and receive messages and launch or submit forms. Unable to access HL Portal and RMSLite services across NZ/AU.
Posted Oct 07, 2026 - 03:34 NZDT
This incident affected: New Zealand - HealthLink Secure Messaging (HealthLink Secure Messaging (NZ)), Australia - HealthLink Secure Messaging (HealthLink Secure Messaging (AU)), New Zealand - HealthLink Smart Forms (HealthLink Smart Forms Homepage (NZ), HealthLink Smart Forms (NZ)), Australia - HealthLink Smart Forms (HealthLink Smart Forms Homepage (AU), HealthLink Smart Forms (AU)), New Zealand - Workplace, Portal & RMSLite Services (My HealthLink Portal (NZ), RMS Lite - Access Community Health Service, RMS Lite - Freedom Medical Alarm, RMS Lite - St John Medical Alarm Service, RMSLite - Total Care Health Service, RMSLite - TRG Group Ltd), Australia - API Directory, Portal and RMSLite Services (My HealthLink Portal (AU), RMS Lite - All Australia Customers, RMS Lite - Application for ACT Approval to Prescribe Controlled Medicines, RMS Lite - Australian Hearing, RMS Lite - Banyule Community Health, RMS Lite - DPV Community Health, RMS Lite - Northern NSW Local Health District services, RMS Lite - Northern Sydney Local Health District Services, RMS Lite - Sydney Local Health District Services), and New Zealand - Health New Zealand Services (RMS Lite - Capital Coast DHB, RMS Lite - Hawkes Bay DHB, RMS Lite - Northland DHB, RMS Lite - Wairarapa DHB).